Customer Service Executive

in a firm in Lagos Full-time

Industry Hospitality/Leisure
Specialization Customer Service,
Minimum Qualification Degree
Required Experience Entry Level
Application Deadline 2013-03-11

A hotel reservation service company requires the services of Customer Service Executive.

Responsibilities:

• Manage database
• Reply webmails
• Deal directly with customers either by telephone or face to face
• Handles Sales and Stock
• Respond promptly to customer inquiries
• Handle and resolve customer complaints and After-sales
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Keep records of customer interactions and transactions
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Qualifications and Requirements:

• B.Sc in any relevant field
• Numeric, oral and written language applications
• Interpersonal skills, listening skills and communication skills – verbal and written
• Problem analysis and problem-solving
• Hardworking, must be active and agile
• Must have a laptop or ICT compliance
• Must have good knowledge of Lagos
• Must know how to drive

To apply, send your email to 89c9@jbng.me