Head of Sales

in a firm in Lagos Full-time
Industry Trade / Services
Specialization Administration & Office Support,
Minimum Qualification Degree
Required Experience 5 - 7 years
Application Deadline 2013-02-05
A reputable trade and servicing company needs the services of a qualified candidate to fill this position.

Job Summary:
Responsible for driving sales revenue from all service channels. Ensure necessary resources are made available to achieve successful sales and monitoring adherence to service standards. Provides direct supervision to all outlets to ensure outlets sales and performance targets are met.

Responsibilities:
Outlet Operations/Service Management:
•Define, develop, implement and monitor service quality standards across all outlets operations.
•Project sales and determine profitability.
•Provide regular report on sales, costs and Outlet performance.
•Ensure cash and payment systems of outlets are in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
Sales Monitoring & Management:
•Manage sales activities and ensure staff competence to optimise and sustain sales performance, profitability and customer satisfaction.
•Monitor customer preferences to determine sales focus.
•Liaise with Customer Care Department and ensure prompt resolution of customer complaints regarding services, goods and personnel.
•Monitor sales activities to ensure that customer receive satisfactory services and quality goods.
•Liaise with HR to implement pay for performance and recognition system that rewards sales and enforce minimum sales performance standards for each outlet.
•Confer with management to develop methods and procedures to increase sales, expand markets, and promote business.
•Prepare sales and outlet stock reports for management and finance/accounts unit.
•Attend management meetings to exchange product information and coordinate work activities with other departments.

Staff Management:
•Monitor staff sales performance to ensure that goals are met.
•Provide assistance in performing difficult or complicated duties/ functions.
•Plan and prepare work schedules, and assign employees to specific duties.
•Salary to Sales Ratio - Compares a salesperson monthly income to his total monthly revenue.
•Rate of Revenue Increase.
•Customer satisfaction index.
•Integrity of performance reports.
•Timeliness of performance reports.

Qualifications and Requirements:
•First degree in a numerate discipline.
•MSc/MBA would be an added advantage.
•5-6  years’ cognate experience.
•Must be female with sales experience preferable in FMCG, wellness and beauty industry
•Market and Customer Understanding.
•Resources Management.
•Conflict Resolution/Crisis Management.
•Strategic Perspective.
•Business & Finance Acumen.
•IT skills.
•Execution.
•Relationship management.
•Communication skills.
•Problem solving skills.
To apply, send your email to 7e01@jbng.me